2014 Property Insurance trends

  1. The use of smart devices is already here and will expand.  Some adjusters and contractors are already estimating losses on site with tablets.   Web based estimating systems are expanding into the cloud right now..
  2. FNOL (first notice of loss) still happens with the agent 60% of the time.  This will continue to drop since most carriers “Call Centers” will no longer be for after hours losses only.
  3. Direct repair programs are expanding.  Carriers report higher customer satisfaction when using vetted and approved vendors.